Now a days, you have to admit, great customer service is exciting when it happens. It's not longer the norm we strive for, as a society, as it once was! So by gosh, you can understand why this woman has such a positive emotional reaction after hitting up her local chicken drive through!
She made some excellent points. Maybe the lesson and "pay it forward" here is, what can I do... We each do.. & Teach others to do....Everyday, to make a noticeable impact with great customer service?!